Frequently Asked Questions
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Secretlab Digital Gift Cards are only redeemable on the same store they were purchased in. For example, a Secretlab Digital Gift Card purchased on our Europe store (secretlab.eu) can only be redeemed on our Europe store!
No, our Secretlab Digital Gift Cards never expire.
Yes, provided there is still a balance remaining on the Secretlab Digital Gift Card.
Yes. A customer can redeem another Secretlab Digital Gift Card during checkout.
No, you can't use a Secretlab Digital Gift Card to buy another Secretlab Digital Gift Card.
Yes, Secretlab Digital Gift Cards are applied to the final order total which includes shipping and taxes.
Yes, Secretlab Digital Gift Cards are a form of payment.
Yes — but only if your order total exceeds the value remaining on your Secretlab Digital Gift Card. The remaining balance can be paid using other payment methods.
No — it isn’t possible to partially redeem the Secretlab Digital Gift Card unless the order total is less than the gift card balance.
While the remaining balance of your Secretlab Digital Gift Card cannot be exchanged for cash, you can keep them for as long as you like until your next purchase, as our Secretlab Digital Gift Cards do not expire!
Yes. You can cancel and refund unused Secretlab Digital Gift Cards. Partially used Secretlab Digital Gift Cards can't be refunded.
We are only able to cancel unused Secretlab Digital Gift Cards, and the value is refunded to the original purchaser of the Secretlab Digital Gift Card.
If the value of your Secretlab Digital Gift Card covers the total cost of your purchase, then you won’t have to! However, if the total cost of your purchase exceeds the value of your Secretlab Digital Gift Card, then you can select financing as your payment method, however do note that this would be subject to the minimum loan amount set by the installment provider.
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