Warranty Claim & Support
While we designed Secretlab chairs to be durable, that doesn't mean you should abuse it or neglect taking care of it. We've compiled a list of handy tips to help you clean and maintain your chair, so that it stays looking good and working well.
Keep out of direct sunlight
Prolonged exposure to sunlight can damage PU leather, and may cause it to crack eventually.
Don't abuse it
Even the toughest of chairs won't be able to stand up to rough usage. Prevent impacts and drops, and keep sharp objects away from your chair.
Follow the usage information
Improper use of the chair can result in damage to its parts, or even worse, the user. Make sure you're using your chair safely.
Keep pets away
If your pet has sharp claws, we cannot ensure that even our PU leather will withstand a good clawing. We've heard stories of dogs chewing up the pillows as well—try not to let that happen!
PRIME PU LeatherOpen or Close
We picked our PRIME PU leather because it's durable and stain-resistant, which means it's really easy to clean. For dirt and light stains, you can simply wipe the leather clean using a microfiber cloth dampened with a little water. If you want to take it a step further, check out our very own Secretlab Premium Leather Cleaner!
For owners of the Phantom White Throne V2 or OMEGA Classic, you might want to exercise a bit of care. If you frequently wear raw (untreated) denim jeans, they may leave some blue dye on the white leather, so be sure to wipe it clean regularly!
LUXE Top-Grain LeatherOpen or Close
The LUXE leather of the OMEGA ELITE, being made of natural top-grain leather, requires a bit of extra care. Natural leather isn't waterproof due to its breathability, so make sure to clean up any spills as soon as possible. Use a dry cloth or a paper towel to absorb any liquid, and wipe down with a microfiber cloth dampened with a little water. Make sure to dry it well as water and real leather don't mix! To keep the leather fresh and supple, we recommend applying a high quality leather conditioner at least once every three months.
1. Dampen a clean microfiber cloth with a little water. If using leather cleaner, spray a small amount onto the cloth.
2. Gently wipe the leather until clean. Leave the chair to air dry before using.
As with any kinds of fabric, sweat and gunk can build up over time in the velour covers of our pillows. You shouldn't have to wash them often, but if they start smelling funny, we recommend hand washing them in water below 30 degrees celsius (around 90 degrees farenheit). Leave them to air dry—don't squeeze the water out! You might end up flattening your pillow.
The moving and functional parts of the chair—such as the armrests, tilt mechanism and hydraulics—should not need much maintenance, as long as they are used in a non-abusive manner. If there are any issues with these parts of your chair, please don't hesitate to contact us! If your chair is still under warranty, we'll be able to assist you with replacement parts if needed.
Warranty Claim & Support
In the event that something goes wrong with your chair, please take photos or a short video of the issue, and send us an email to:
- email@example.com (for Singapore and International orders)
- firstname.lastname@example.org (for Malaysia orders)
- email@example.com (for Australia orders)
- firstname.lastname@example.org (for United States orders)
To find out what our 2-year limited warranty covers, check out our Warranty page.
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