Very Frequently Asked Questions
Why choose a Secretlab chair over other chairs?Open or Close
At Secretlab, we recognize the importance of having an ergonomic chair. Statistics have shown that people spend more than half of their waking hours sitting down. This results in a high chance for improper posture, which can lead to chronic back health problems over time.
With this in mind, we were inspired by car racing seats—seats designed to conform to the human body shape in order to provide advanced lateral support and weight distribution. We've applied the same concept in the design of our chairs to accommodate long hours of usage in front of the computer. Each chair spawns from quality core materials, unparalleled craftsmanship, and state of the art manufacturing processes.
Additionally, our mission is to bring value to you, the customer. We do this in many ways—one of them is that we sell directly to the consumer. This removes the extra layers of final costing such as overseas distributor margins, local distributor margins, retailer margins, and storefront costs. Straight from our factory to you.
Choosing a Secretlab chair is an investment in comfort. It's easy to overlook the importance of a chair that supports you well and keeps you comfortable, but your back will thank you in the long run!
What are the differences between the Throne V2, OMEGA and TITAN?Open or Close
The Throne V2 is an improved version of the V1. It has better cushioning, 4D armrests, an aluminium base, velour pillows, and PU casters, just to name a few improvements.
The OMEGA contains an even thicker layer of cold-cure foam to provide extreme cushioning & support. The overall shape of the chair wraps more fittingly for most people, providing better ergonomic support. Additionally, it comes with a multi-functional tilt mechanism which is more flexible and also allows you to lock the chair at desired angles.
The TITAN features an even larger backrest and a wider, less contoured seat base. This chair is ideal for the bigger-than-average user, up to 195cm in height and 130kg in weight. It is also the only model in our lineup that has our integrated adjustable lumbar support system, which allows you to adjust the lumbar support by turning a knob on the side of the backrest. In addition, the TITAN also uses our XL PU casters for extra durability.Click here to check out our comparison table between our chairs.
What's the difference between the Full Tilt and Multi Tilt mechanisms?Open or Close
The Full Tilt mechanism is found on the Throne V2 series. It allows you to adjust the height and tension of the tilt mechanism, giving you control over the suspension of the chair when reclining backwards.
The Multi-functional Tilt mechanism is found only on the OMEGA and TITAN series. It has all the features of the Full Tilt mechanism, but also gives you full control over the suspension of the chair. It allows you to lock the chair at desired angles, such as tilted backwards in an upright position.
How do I know if a Secretlab chair will be a good fit for me?Open or Close
We've designed our chairs to be as adjustable as possible, taking into consideration that people have varying weights and height. Should you have any concerns, you can check out the measurements of each chair under the Resources section.
What is the weight limit for Secretlab chairs?Open or Close
The recommended weight limit is 220lbs for the V2, 240lbs for the OMEGA, and 290lbs for the TITAN.
What are the advantages of Secretlab Chairs?Open or Close
There are some irrefutable advantages Secretlab chairs have over other branded chairs—don’t just take our word for it, check out our users’ Reviews & Testimonials page!
Where can I find a Secretlab chair?Open or Close
We're currently working on getting a few locations around the states where you can try our chairs out in comfort. You can find them on our Contact page when we finalize the locations! We'll post news and announcements on our Facebook page as well, so be sure to like our Facebook page for updates.
Warranty, Shipping, Assembly
Warranty SummaryOpen or Close
To summarize our warranty policy:
2 years warranty on all functionality portions of the chair. Aesthetics defects & misuse of the chair are not covered.
Email in image or video of relevant defect to email@example.com within 14 days of defect.
Secretlab reserves the final right in determining if a benefit under the warranty can be claimed.
More details on our warranty statement.
Refund & Return PolicyOpen or Close
Secretlab US, Inc (“Secretlab”) DOES NOT offer refunds or returns of its Chairs and accessories (the “Products”). However, defective Products which do not conform to Secretlab’s warranty will be replaced, subject to our Warranty Policy.
For more information, refer to our warranty statement.
How much will shipping cost, and where do you ship to?Open or Close
Shipping costs generally hover around $29 via Fedex Ground for one chair (our chairs are very heavy—a testament to their durability!). Final shipping cost will be calculated on checkout at our shopping cart page, depending on your location.
We are only able to ship to residential or commercial addresses in the 48 contiguous United States. FedEX ground delivery is unable to deliver to any military APO, FPO and DPO destinations. We are unable to accomodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with Fedex after placing the order.
How long will shipping take?Open or Close
Under normal circumstances, please allow for up to 1 working day for your order to be processed and 2-5 working days for your package to be fulfilled and delivered, depending on your location.
*Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforseen circumstances outside of our control.
Can I track my order?Open or Close
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
How do I assemble Secretlab chairs myself?Open or Close
Upon purchase & fulfillment, a confirmation email containing an Assembly Video as well as an Assembly Guide will be sent to your inbox. Alternatively, you can find the Assembly Video and Assembly Guide in the Resources page.
The Assembly Video and Guide will give you a good step-by-step visual walkthrough, as well as some important safety information to keep in mind. So watch it through at least once before starting and you'll find it much easier. An average person takes about 20 minutes to assemble the chair!
If you run into any issues during the assembly, please don't hesitate to drop us an email at firstname.lastname@example.org and our support team will do our best to help you.
How do I take care of my Secretlab chair?Open or Close
Check out our Aftercare Guide for tips on how to maintain your chair and keep it looking great!
How do I pay for my order?Open or Close
We only accept payment by credit card for online orders.
Can I change/cancel my order?Open or Close
We are unable to change or cancel your order once it has been processed. If your order has yet to be processed, changes or cancellations will incur a $25 administrative fee.
Buy Now and Pay Later with Flexible FinancingOpen or Close
We're happy to offer our customers a flexible financing option powered by FuturePay! It's affordable, convenient, and easy to use. Just select FuturePay when you check out so you can buy now and pay later.